For the second successive year, credit unions have scooped top spot in the CXi Customer Experience Survey 2016, a study which measures the level of service which organisations across the country give to their customers. Scoring very highly on empathy, personalisation and integrity, credit unions led the way, followed by Lush Handmade Cosmetics in 2nd position and An Post in 3rd place. Here at The Lough Credit Union this result marks the unrivalled dedication and commitment which ourcredit union personnel give to serving credit union members across the country.
The Lough Credit Union is deeply embedded in the communities which we serve. While other financial institutions are closing branches and directing their customers, in many instances, to use automated services, we continue to excel in personalisation. This means that we work hard to understand their members and take time to recognise their individual needs and circumstances.
Commenting on the report, Irene O’Keefe of The Lough Credit Union stated:
“This result is testament to the hard work of credit union staff and volunteers who continue to put members’ needs at the forefront of everything that we do. Here in The Lough Credit Union, we are very proud of the service which we provide to members. We work hard to understand what our members’ want and do everything that we can to deliver superior service to them.”
We Help…You Succeed.