We Love Our Members

http://www.breakingnews.ie/ireland/credit-unions-top-survey-of-customer-satisfaction-can-you-guess-who-came-last-756598.html

For the second successive year, credit unions have scooped top spot in the CXi Customer Experience Survey 2016, a study which measures the level of service which organisations across the country give to their customers. Scoring very highly on empathy, personalisation and integrity, credit unions led the way, followed by Lush Handmade Cosmetics in 2nd position and An Post in 3rd place. Here at The Lough Credit Union this result marks the unrivalled dedication and commitment which ourcredit union personnel give to serving credit union members across the country.

The Lough Credit Union is deeply embedded in the communities which we serve. While other financial institutions are closing branches and directing their customers, in many instances, to use automated services, we continue to excel in personalisation. This means that we work hard to understand their members and take time to recognise their individual needs and circumstances.

Commenting on the report, Irene O’Keefe of The Lough Credit Union stated:

“This result is testament to the hard work of credit union staff and volunteers who continue to put members’ needs at the forefront of everything that we do. Here in The Lough Credit Union, we are very proud of the service which we provide to members. We work hard to understand what our members’ want and do everything that we can to deliver superior service to them.”

 

We Help…You Succeed.

 

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Student Loans

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The Lough Credit Union is organised on a community – basis and is motivated by service, not profit. Its branches will always remain in the heart of the locality. The Lough puts a premium on offering its members a professional, personalised face to face experience that is sometimes absent elsewhere.

Our core services are savings accounts and flexible loans for members. We know this time of year is a very costly one with Back to College. College Fees, accommodation, and the cost of college materials weighing heavily on a lot of peoples minds. Our Education Loan covers all the above. Our aim is to take some of the stress away from 3rd level students and to make the transition into College that little bit easier. You can apply online, by phone or just pop into one of our branches in Togher or Bandon Road where you will be met by a friendly face that will talk you through the whole process. We also offer an online banking service which any member can sign up to which will allow you to carry out all your transactions and keep an eye on your balance without moving from your couch! For more info log onto our website WWW.LOUGHCU.IE.

 

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GR8 Savers

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We love seeing our young savers popping in to say Hi so we gave out a few piggy banks to keep them smiling:)IMG_4151 pb 2

August Winners

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Here are a few snaps of Augusts Fuel Voucher Winners.  Without our members we are nothing so we like to show some appreciation!!

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