National Poster Winners

We were delighted with the opportunity to attend the National Poster Prize Giving in Croke Park. The Lough Credit Union and Cork Chapter XI were represented by the Le Cheile Group based in Glasheen Girls School. Le Cheile were awarded first prize for the group poster in the 7 years and under category.

Five of the seven children, together with family members and school representatives attended the event. Le Cheile were the first to receive their prize on the day and there was great excitement as Marty Whelan presented their prize.

The poster, entitled Dream Catcher will feature in the ILCU Calendar for 2018.

The talented artists are Peter Mc Gowan, Grace O Callaghan, Harry Mulligan, Martyna Baczek, Sarah Walsh, Daniel O Mahony and Eoin Geelan.

We would like to say another big Well Done to the class and we are so proud!!

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Job Vacancy

Life is too short to belived counting the years.Enjoy the ride and makeamazing memories.Have a great birthday!

Job Title: Business Development & Marketing Officer

 Contract: One-Year Fixed Term (Full Time)

 Reporting to: The CEO.

 Summary of Role:

Reporting directly to the CEO, the Business Development and Marketing Officer is responsible for identifying opportunities and building relationships that result in both active membership growth and increased lending, in accordance with the credit union’s strategic objectives.

His/her primary role is to foster, develop and maintain productive relationships with individuals, groups and businesses within the common bond, in order to increase active membership and lending.Policy development and planning, with key responsibility for encouraging new business into the credit union, is an important part of this role. This requires a thorough knowledge of the market, the solutions/services the credit union can provide, and of the credit union’s competitors.


Principal Duties & Responsibilities:


  • Develop a business development and marketing strategy for the credit union in conjunction with the credit union’s strategic plan:
  • Design and implement effective marketing campaigns to increase the Loan Book and Active Membership
  • Develop clear, cost effective communication plans with all stakeholders, through direct mail, digital, online marketing, web development, and social media
  • Design and produce advertising and point of sale promotional displays and material.
  • Analyse membership market trends, and enhance member involvement through member surveys/focus groups in line with business development strategy.
  • Organise and attend all PR and event activities: act as the key credit union representative with all media: advertising, radio, newspapers, local magazines, online etc.
  • Develop Youth campaigns that will encourage younger members to join and support the Credit Union through promotion of the Credit Union ethos in primary, secondary and third level education;
  • Manage and maintain the credit union website, Facebook page, Twitter account and any other social media utilised by the credit union;
  • The ability to work as part of a team as well as on your own to achieve results.


The successful candidate should have the following:

  • Relevant marketing experience in a results driven, customer focused environment
  • Relevant 3rd level qualification in Marketing/Business or other
  • A customer centric approach, focused on delivering continuous improvement in the services provided to the credit union’s members
  • Excellent interpersonal and communication skills: verbal/written and public speaking/presentation
  • Proven ability to work on own initiative as well as part of a team
  • Proven target driven experience and delivery of quality results
  • Commercial focus, combined with the ability to manage relationships with multiple stakeholders
  • Excellent IT skills and knowledge of digital marketing and social media, and experience in using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc. for the production of online content, correspondence and documents and maintain presentations, records, spreadsheets
  • Drive and enthusiasm for the Credit Union ethos
  • A clean driver’s license


Applications to:

Ms. Irene O’Keeffe, CEO:


Closing Date for applications: 10th March 2017.


The Lough Credit Union Ltd. is an Equal Opportunities Employer.

Car Loans from The Lough CU

We Help… You Succeed

Here at The Lough Credit Union we know how difficult it can be to get loans for the things we need in life. This is one of the reasons we strive to make our loan process as easy, transparent and stress free as possible.

Unlike many car finance deals available today, which are actually Hire Purchase Agreements, arranging your car loan through us means that you own the car from the very first day making life a lot easier when it comes to being a car – owner.

PCP VS The Lough Credit Union (LCU) Car Loan

LCU Car Loan 

    • Unlike a Hire Purchase Agreement you own the car from the outset.
    • You can sell the car on at any time.
    • You can borrow for the full amount
    • There are no hidden fees, admin charges, transaction charges, set up costs or balloon payments.
    • The interest you pay on the loan is the full cost of the loan so it is fully transparent.
    • Repayments are calculated on your reducing balance, so you pay less interest with each repayment.
    • You can pay off your loan early, make additional lump sum repayments or increase your regular repayments, without a penalty.

When you use a PCP agreement to buy a car, the car dealer sells the car to the finance company. The finance company then rents the car to you for an agreed period of time in return for a set monthly repayment over a number of years. During the PCP Agreement, you can use the car but the finance company actually owns it. You don’t own the car until you make the last repayment. This means you cannot sell the car and there is also usually a cap on the amount of mileage you can do in a year in this “rented” car.

The fees and charges on hire purchase agreements vary, but may include:

  • Documentation fees – This is a fee for setting up the agreement.
  • Interest surcharge for missed repayments – this means an additional amount of interest will be charged on the amount unpaid
  • Penalty fees for missed or late payments – This is charged for missed or late payments, in addition to the interest surcharge.
  • Completion fee for ownership of the goods to pass to you. This is a fee charged to end the agreement and to allow ownership of the goods to pass to you.
  • Repossession charge – If the finance company repossesses the goods, you will be charged a fee.
  • Rescheduling charge – If your lender agrees to change the terms of the agreement, you may be charged extra.

With most PCP agreements, the monthly payments are not evenly spread out and you may pay less in the earlier months of the agreement. This results in a large balloon payment at the end of the term.


So why not check out our loan calculator at and see how our Car Loan can help speed things along and get 2017 started the right way for you.

The Lough Credit Union – Local , Loyal & Lending.




The Togher Defibrillator Fund

We are absolutely over the moon to help sponsor The Togher Defibrillator Fund. This fund has been organised by the fantastic Clódagh Looney – a local resident. Clodaghs main reason for setting up this fund was due to the high number of cardiac arrests that happen in our area. Togher residents have no access to a defibrillator 24/7 as the ones that are currently available to the public are only accessible during office hours.

The Defibrillator will be placed outside Whytes Centra in Togher under CCTV & outdoor alarmed cabinet.

We would like to wish Clodagh all the best with this fantastic initiative and we are behind her 100%.

We Love Local – We Support Local.

In Photo : (L-R) Niall McCarthy (Togher Community Centre) Rachel Walsh (The Lough Credit Union) Clodagh Looney & Noreen Crowley (Togher Community Centre)


We are Hiring!


Job Description

Position Information

Job Title:               Clerical Assistant

Info :                      Permanent – Full-Time Position

Reporting to:        Assistant Manager Operations / Manager


Position Summary

Reporting directly to the Assistant Manager Operations, the Clerical Assistant provides an efficient service to members of The Lough Credit Union, and is accountable for carrying out a range of administrative and operational activities within authorised limits that contribute to the effective running of the credit union.


Principal Duties & Responsibilities:

  • Preparing the front office every morning in preparation for opening, i.e. checking floats, cash drawers etc.
    • Reconcile actual transactions/cash with computer figures at the end of the day, in accordance with the procedures stipulated for cash/transaction management


  • Providing an efficient and effective service to members with regard to all aspect of member service, including:
    • Taking and processing lodgements, withdrawals and loan applications
    • Dealing with members’ queries
    • In accordance with the credit union’s membership policy, taking membership applications, ensuring that all documentation is correct and completed accurately and correctly.
    • Helping members to complete nomination forms and advising when a member should consider updating same.
    • Lodging domestic and foreign currency cheques to members accounts.
    • Scanning documentation into the credit union’s scanner system
    • Completing all Credit Agreement documentation and listing same in accordance with instructions detailed in the credit policy/procedures
    • Approving loans within the credit union’s lending limits (as stipulated in the credit union’s loan policy and as directed by management)
      • Assisting in assessing, developing, implementing, monitoring and reviewing the loan underwriting processes and procedures in the credit union including:
        • Recommending improvements to the lending policy and procedures
        • Adhering to agreed lending procedures
        • Implementing underwriting criteria and techniques to improve lending quality
      • Complying with the operational requirements of the credit assessment including:
        • the assessment of credit applications from members;
        • communication with individual members;
        • complaint resolution; and
      • Assist in the implementation of plans to develop and promote the loan products on offer to members.
      • Working with the management team to ensure application of sustainable and repeatable processes and procedures
    • Paying out loans that have been approved
    • Filing all documentation associated with the credit union’s business
    • Conducing end of day balancing and computer back-up as required
    • Balancing foreign exchange
    • Opening the Express Lodgement facility and verifying the number of envelopes therein
    • Dealing with any corrections to accounts or other files as necessary
    • Processing standing orders and/or direct debits
    • Operating computers and other office equipment as required, following appropriate training.
    • General Office work: photocopying, correspondence, statements, tax certificates, scanning, typing, shredding, faxing etc. as required
    • Processing transactions relevant to the sub-office(s)
    • Acting as back office teller when required
    • Processing wage deductions
    • Processing EFTs, Quick Pay, savings stamps and internal transfers in accordance with procedures
    • Answering the telephone and ensuring that telephone messages are passed on to the correct person.
    • Opening and distribution of post in accordance with the instruction and supervision of the Deputy Manager/member of the management team.
    • Directing members to other credit union personnel as required.
    • Issuing documentation and items of general information to members and non-members.
    • Keeping up-to-date with all relevant aspects of the computer system.
    • Knowing all features of LP/LS and Death Benefit Insurance.
    • Educating new members about the credit union
    • Counter Incident Resolution including:
      • Recording incidents and actions in the counter operations log;
      • Fixing, and/or bringing to the attention of the relevant person, operational incidents;
      • Complaint resolution
    • Handling of all credit union insurance products as required
    • Dealing with delinquent members within credit control policy guidelines
    • Dealing with member queries and complaints
    • Assisting in the implementation and monitoring of the systems and controls required as outlined by:
      • The Risk and Compliance Officer
      • The Internal Audit Function
    • Preparing such reports for the management team, committees and/or Board of Directors, as may be directed from time to time
    • Ensuring the implementation of the systems and controls required at the counter as outlined in the credit union’s policies and procedures and reporting any issues or concerns that may arise from time to time:
    • Co-operating with the Manager and management team in the development and/or implementation of new services
    • Attending training programmes and workshops as required by the credit union.
    • Being aware of and comply with all Health & Safety regulations as directed by the credit union.
    • Attending and contributing to meetings of such committees as may be directed by your line manager or the management team
    • Undertaking such other reasonable and lawful duties as may be directed from time to time the management team.



Competency[1] Level
Member relationship Management Strong
Communications And Influencing Good
Strategic Thinking & commercial acumen Basic
Teamwork & Collaboration Good
People management – leadership Basic
Planning & Priority setting Basic
Problem Solving & decision Making Basic
Results focus Strong


Further Information:

The Deputy Manager will ensure that the Teller:

  • Has the necessary resources to provide excellent member service;
  • Is provided with written documentation outlining his or her role and function including any role or function that may be prescribed by regulation or legislation.
  • Has a clearly established performance appraisal with pre-agreed measureable objectives linked to the strategic objectives outlined by the board for The Lough Credit Union
  • Has access to trained staff with agreed competencies required for their role
  • Is provided with access to relevant training and development opportunities


All applications to be sent to :

Closing Date for applications : 24/02/2017

5 Reasons why you should join The Lough Credit Union

1. We’re local

In Ireland over 3 million people are members of Credit Unions. The credit union movement across Ireland is the most successful in the world with the highest membership per capita. At the core of everything we do, is to uphold a different, people-led way of looking at things, a way that is benefiting millions of people, in both the Republic of Ireland and Northern Ireland.

2. It’s personal

Our philosophy has always been to look at things differently. A credit union is an organisation of people, for people. It exists only to serve its members – not to profit from their needs. Credit unions are non-sectarian and non-political, and continue the Irish tradition of co-operative self help. All our decisions are taken at a local level not in a remote head office and each member can attend it’s The Lough Credit Union’s AGM regardless of the amount of savings held so you get a say in how your Credit Union is run.

3. It’s different

Our credit union is owned by people like you, the members, who both save with, and borrow from it. The founders of the Credit Union recognized the root of most people’s money problems as lying in the scarce availability and poor management of money in Ireland and resolved to identify a system that would allow people to have more control over their finances. Credit unions also offer insurance services at no direct cost to you. In the event of your death, your credit union loan and your savings are insured subject to terms, conditions and eligibility criteria.

4. It’s fair

Every credit union is a ‘not-for-profit’ financial co-operative. Any surplus income generated is returned to the members as a dividend to savers or it may be directed to improved or additional services for members. We gave borrowers an interest rebate at the end of this year meaning we gave back 10% of the interest you’ve already paid on your loan. This is why we’re so diligent when it comes to deciding, whether or not to grant the loan because every member is accountable to every other member.

5 It’s simple

When members need a loan, all they need to do is come in, chat, and fill out a form or apply online. Your application is treated in the utmost confidence and will be considered on its own merits. In deciding, whether or not to grant the loan we take into account your record of savings and loan repayments, as well as your ability to repay.


So if you’re not already a member of The Lough Credit Union – why not enquire today??

Annual Dividends & Loan Interest Rebates

The Lough Credit Union has rewarded its members for their loyalty. It has paid a 0.5% Share Dividend and a Rebate of 10% loan interest from its year end surplus for the financial year ended 30th September, 2016.

This was declared at the credit union’s AGM also and the rebate is applied to member’s accounts along with the annual dividend within a few days of the AGM. A dividend is the return on your shares and it is paid by us out of surplus. Loan interest rebate is an extra benefit to members who borrowed from The Lough Credit Union. It is a way for us to give back to our members and show our appreciation for their loyalty over the course of the year.

e.g. Member paid €1000 in loan interest for year ended 30th September 2016 so an interest rebate of €100 will be lodged into their account.

Please note that while The Lough Credit Union is in a position to apply the rebate this year, the ability to repeat this in future years will depend on the financial circumstances at the time.

Winners, winners and more winners!!



A very happy Claire O’ Donnell picking up her prize of Afternoon Tea for 2 at Hayfield Manor! Enjoy Claire!!



A big congrats to Sean Doolan who was the winner of the fantastic Marymount Hospice Hamper in the Togher Branch!!


A delighted Laboura picking up her prize of Afternoon Tea for 2 at Hayfield Manor!



Congrats to Marie Ahern the winner of theMarymount University Hospice Hamper in the Bandon Road Branch.



The winner of the fantastic hamper very kindly sponsored by Centra Denroches Cross is the fabulous Ann Allen.
Included in picture is (L-R) Tricia (Centra), Noel (The Lough CU), Ann (Winner) and Anns grandson( The Chauffeur!!)